Yikes, another reason to be concerned about offshore call centers. While the article below covers call centers supporting UK customers who are clearly exposed to possible identity theft, the same thing could happen any one of us in the United States!
Indian call centre security breaches exposed
Offshore industry hits back at undercover TV sting
By Andy McCue
Published: Thursday 5 October 2006
An undercover TV investigation claims to have infiltrated criminal gangs selling thousands of UK credit card and passport details for as little as £5 each from the country's offshore call centres.
The Channel 4 Dispatches documentary follows a 12-month investigation that resulted in footage of middlemen offering the undercover reporter credit card details of 100,000 customers of UK high-street banks from Indian call centres.
But India IT trade body Nasscom has hit out at Channel 4 after the TV company refused to show the organisation any of the footage before the broadcast on Thursday evening and urged the programme makers to co-operate in rooting out and prosecuting any "corrupt" call centre workers.
Full article: http://services.silicon.com/offshoring/0,3800004877,39163025,00.htm
Thursday, October 05, 2006
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